What is an EAP?
Many of today's most successful companies make an effort to help employees solve their problems through an employee assistance program. This is a program which provides professional assessment, short-term counseling, and referral services for employees experiencing personal problems which may affect their job performance.
Each year businesses lose money due to work disruptions caused by employees' personal problems. Stress, drug and alcohol abuse, work-related issues, family and marital difficulties, or emotional, financial, and legal problems can affect an employee's health and/or job performance. Troubled employees become conspicuous by their tardiness, absenteeism, low morale, accidents, and increased use of medical services and sick leave. Standard methods of dealing with such employees - transferring them, dismissing them, or ignoring the problem - are usually ineffective. These short-term actions produce expensive, time-consuming, and often unnecessary turnover. Rehiring and retraining are simply not as efficient in the long run as restoring the mental and physical health of an experienced employee.
Why Duke EAP?
Duke has a distinguished EAP record. We have substantial experience working with both large and small local, regional, and national organizations. Our local, conveniently situated offices, our extensive national network, and our 24-hour, toll-free telephone service can provide the coverage your employees deserve.
Duke EAP offers a program for your company that may reduce employee problems and promote a healthier work atmosphere. This program can be a cost-effective management tool to prevent small problems from becoming larger ones, and to provide troubled employees with the help they need to improve their work performance. The earlier troubled employees seek help, the more cost effective our program can be. Employees often benefit because less intrusive or less intensive care may be required. Employers benefit too, as a result of improved job performance and reduced costs to the company's medical plan. Duke EAP can help your valued employees, and potentially save your company money in the process.
Duke EAP Has Four Components:
Our professional staff will work with your company's management to design an individually tailored program, help implement the program, and regularly evaluate it, suggesting changes and adaptations. An on-going promotional program including brochures, posters, and articles for company newsletters will keep the program visible and encourage employees to seek assistance through Duke EAP.
Training and Consultation
Your employees will be oriented to the EAP and encouraged to use it before problems become unmanageable. Duke EAP wants employees and their family members to get the help they need early, while a variety of problem-solving options are still available.
Your supervisors and managers will be instructed in the use of your EAP. Supervisors and managers are encouraged to consult EAP about employees who have persistent performance or attendance problems, because these are often associated with personal problems. A counselor may be able to determine whether EAP services could be helpful, but the ultimate decision to pursue counseling is made by the employee.
Assessment and Problem Solving
EAP provides services to help your employees and their immediate family members resolve personal or work-related problems. The staff offers confidential assessment, short-term counseling when appropriate, and if needed, a referral. The EAP counselor will talk with the employee or family member to understand the problem, identify alternatives, and help determine a course of action. If a referral is made outside of the EAP, the counselors will work with each client to obtain qualified services in coordination with their benefit plan.
Your company will receive quarterly reports on the overall utilization by category, such as the number of self and supervisory referrals. Our quality assurance process will assess client satisfaction and EAP effectiveness. Also, Duke EAP will maintain an open line of communication with your company and its employees.
We carefully adhere to professional standards of ethics and confidentiality. Duke EAP protects the confidentiality of its clients to the fullest extent permitted by law. Except for cases of imminent danger to self or other circumstances where reporting of information is required by law or legal process, no information of any kind will be released without the written consent of the client (or, in the case or a minor, the parent/legal guardian).
The fee will be calculated on a per capita basis, and may be paid monthly, quarterly, or annually. It includes program development, promotion, supervisor training, employee orientation, assessment, short-term counseling, referral, follow-up and program evaluation. This fee does not cover services by outside resources to whom the employee may be referred.
Fee-for-service pricing is also available upon request by the company.
For more information contact: Duke EAP at 1-800-336-3853
Duke Occupational Mental Health Programs
Duke Employee Assistance Program, a component of Duke OMHP
Division of Occupational and Environmental Medicine
Department of Community and Family Medicine